Design Thinking Fundamentals In Person Course

Two-Day In Person

Design Thinking Fundamentals Course

Designed & delivered by DesignThinkers Academy -South Africa

Our Tools we offer:

This high energy two-day course will give you a common level of understanding of the Design Thinking principles, key tools & terminology.

Join a hands-on experience during which you will be “Learning-by-Doing“ how to master the following tools and the Design Thinking principles.

1. Stakeholder Mapping builds a better picture of the ‘eco-system’ that you are exploring

2. Value Network Mapping creates insight in the exact values that are being exchanged between stakeholders.

3. Personas allow to move away from abstract demographics and towards the wants and needs of real people.

4. Customer Journey Mapping allows us to step further into the customer shoes.

5. Service Scenarios are used to visualize how a (newly designed) service is being experienced from a customer point of view.

6. Prototyping is done to test a service concept in a ‘low tech’ environment with relevant stakeholders.

Our Method: During day one you will experience a short and interactive introduction to Service Design Thinking.

It enables you to develop and deliver innovative ideas, change and solutions to complex problems. It is an activity-based process with a strong emphasis on teamwork and co-creation.

Most of the two days, however, will be spent on working on a specific case using different tools.